Frequently Asked Questions
About Fast Track
OK, I’m ready to get started! Now what?
Fast Track will promptly schedule a meeting with you and your staff to walk through procedures and ensure all necessary information is exchanged. We’ll provide a contract and everything you need to get started smoothly. Our goal is to make this process seamless and supportive for your team.
Contact us today.
How can I get additional information for any other questions I might have?
The Fast Track management team would be happy to answer any questions you might have regarding the outsourcing of your billing. Fast Track understands how vital proper billing and reimbursement is to the health of your practice. Please feel free to contact us with any questions you may have. We are available for a meeting at your convenience.
Contact us today.
What makes Fast Track different from most other medical billing service providers?
Fast Track stands out for our consultative approach and deep industry experience. With over 25 years in business and hands-on experience managing clinics, we understand the challenges providers face and tailor our solutions to fit your practice. We also believe in delivering customer service the old-fashioned way—built on relationships, trust, and reliability—taking the time to truly understand your needs and support your success.
About Our Services
What are the fees for Fast Track’s services?
What if patients call my office with questions about their claims?
Fast Track’s phone number is included on all patient statements. You may refer your patients directly to Fast Track for billing inquiries and requests.
How often are my claims processed?
How quickly will I be reimbursed?
How does patient billing work?
Normally, patient billing is triggered automatically when the payment is posted by the insurance company, assuming there is a balance due. If the claim is subject to contractual limits, Fast Track will credit the patient’s account accordingly and bill for the balance. If a co-payment is made at the time of service, Fast Track will need to be notified in order to credit the account properly. Fast Track then follows up on outstanding patient accounts at 30, 60, and 90 days in accordance with standard practice.
How are payments received and posted?
Normally, the provider receives payment directly from insurance companies. In most cases, payments are posted through electronic remittance advice (ERA). In some cases, paper EOBs are required, and to apply proper credits and adjustments, Fast Track requires a copy of the EOB. When private payments and co-pays are made to the physician, Fast Track requires a copy of the receipt and/or checks to properly credit the patient’s account.
How does Fast Track receive the patient information needed to submit medical claims for payment?
The choice is up to the physician and dependent upon the volume of claims that the office generates. The information can either be scanned to our HIPAA-compliant virtual file cabinet or transmitted via interface with your EMR. All claims are processed within one business day of receipt. If additional information is needed for a claim to be processed, Fast Track will contact your staff.
Do I have to commit to a long-term contract?
No! Stay because you’re satisfied — not because you’re locked in. We believe in earning your trust and business every day, with no binding contracts required.